Shipping policy
SHIPPING AND DELIVERY POLICY
Last updated: July 20, 2026
This Shipping and Delivery Policy applies to physical products sold by Urban Spirit – HUB.
Digital products are delivered electronically and are not shipped.
Order Processing
Processing times vary by product.
In-stock books and merchandise may be processed separately from print-on-demand or third-party-fulfilled products.
Estimated processing times shown on product pages or during checkout are estimates and do not guarantee a delivery date.
Orders placed during product launches, promotions, holidays, severe weather, carrier disruptions, or high-volume periods may require additional time.
Multiple Shipments
Products within one order may be:
- Produced by different providers
- Stored in different locations
- Shipped separately
- Delivered on different dates
You may receive more than one package or tracking number.
A partial shipment does not necessarily mean that an item is missing.
Print-on-Demand and Third-Party Fulfillment
Some apparel, headwear, drinkware, accessories, printed products, and merchandise may be produced or shipped by third-party fulfillment providers after an order is placed.
Production and shipping locations may vary depending on inventory, product type, destination, and provider availability.
Shipping Charges
Available shipping methods and charges are displayed during checkout when applicable.
Shipping charges may depend on:
- Destination
- Product type
- Package size and weight
- Number of fulfillment locations
- Delivery method
- Carrier rates
Delivery Estimates
Delivery dates are estimates provided by carriers and fulfillment partners.
Urban Spirit – HUB is not responsible for delays caused by:
- Shipping carriers
- Weather
- Natural disasters
- Labor disruptions
- Customs
- Incorrect or incomplete addresses
- Security restrictions
- High-volume periods
- Events outside our reasonable control
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately after ordering if an address correction is needed:
Email: hello@urbanspirit.biz
Phone: 800-560-1690
We cannot guarantee changes after fulfillment begins.
Additional expenses caused by an incorrect or incomplete address may be charged to the customer.
Tracking
Tracking information is provided when available.
Carrier tracking may take time to update after a shipping label is created.
A tracking status marked “delivered” is treated as carrier-confirmed delivery unless the carrier later corrects its record.
Lost, Stolen, or Missing Packages
If tracking shows a package in transit beyond the expected timeframe, contact the carrier and Urban Spirit – HUB.
If tracking shows delivered but you cannot locate the package:
- Check the delivery location and surrounding area.
- Ask household members, neighbors, building management, or mailroom staff.
- Allow up to two business days for a possible premature carrier scan.
- Contact the carrier.
- Contact Urban Spirit – HUB with the order and tracking information.
Urban Spirit – HUB is not automatically responsible for theft or loss occurring after carrier-confirmed delivery, but we will assist with available carrier or fulfillment-provider procedures.
International Orders
International customers are responsible for customs duties, import taxes, brokerage charges, and other government fees unless checkout expressly states otherwise.
Customs processing may delay delivery.
Customers are responsible for confirming that products may lawfully be imported into their destination.
Undeliverable and Returned Packages
If a shipment is returned because of an incorrect address, refusal, failed delivery, unpaid customs charge, or failure to collect the package, additional shipping charges may apply before reshipment.
Refunds for returned packages may be reduced by nonrefundable shipping and return costs where permitted by law.
Shipping Contact
Urban Spirit – HUB
Email: hello@urbanspirit.biz
Phone: 800-560-1690